Consider the possibilities that new applications present for the public sector. Mobile devices could help emergency personnel automatically triage and track the status of large numbers of disaster victims. Wireless sensors could help transportation agencies monitor the condition of bridges, highways and other critical infrastructure. And empowered by machine-to-machine technologies, physicians could remotely monitor the condition of elderly citizens, allowing them to safely remain in their own homes longer.

Sounds like science fiction? Not even close. These developments are already happening today. Look at how smart meter adoption has completely reinvented the way some parking authorities work.

Technology is playing an increasingly important role in government operations. With the explosion of machine-to-machine communications and mobile applications, public-sector employees are changing roles and taking on new tasks. And now technology has brought yet another challenge: We